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Returns, Exchanges & Store Credit

Gas Bike - Return Policy and Exchanges

Our Return Policy, Exchange Policy and Store Credit Policy are described here.

Here is our return policy, exchange policy and store credit policy practices and procedures for www.SkyPuppet.com (owned and operated by Nationwide Access, LLC.)

Return Links

Return Policy

www.SkyPuppet.com (owned and operated by Nationwide Access, LLC.) allows returns on products that are in new condition and are returned in the original packaging. "New condition" means that the product has not been installed, fueled, started or ridden. All returns must be called in or emailed in advance. Please call 877-354-3733 for a Return Merchandise Authorization number (RMA) for shipping the product(s) back to us. Return shipping and insurance charges are the responsibility of the customer. Any merchandise returned without a RMA or any merchandise returned freight collect is subject to being refused.

  • Products damaged by neglect or abuse will not be covered by warranty.

  • Return shipping and insurance charges are the responsibility of the customer.

  • The Shipping, Handling and Insurance Fees paid by buyer are NOT included in return credit issued.

  • Please allow 1-2 week turnaround time for your exchange to be processed.

  • If your product arrives damaged or defective or is found to be defective within the first 5 days of normal use, a replacement or refund will be given at the discretion of SkyPuppet.com and Nationwide Access, LLC.

  • The item has not been altered.

  • All returns must be called in or emailed in advance and given a Return Authorization Number (RMA #).

  • Return Authorization Number(RMA #) is required before any replacement claim will be accepted.

  • Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.

  • The item must be shipped back with care (please carefully pack the ITEM).

  • All returned merchandise must be in its original carton or packaging.

  • All returned merchandise is subject to a 20% restocking fee, this includes the processing fee.

  • Clearance items are FINAL SALE ITEMS, no refunds allowed.

  • Due to the nature of some products (e.g. custom sky puppets, customer flags, banners) we are unable to accept returns for them.

  • Nationwide Access, LLC. reserves the right, at its sole discretion, to change, modify, add or remove any portion of this policy in whole or in part, at any time.


Notice: Excessive Heat, Exposure To Moisture, Damp Weather, Rain, And Use Of An Improper Extension Cord(s) Can Cause Your Blower To Malfunction, Break And Work Improperly. Our Warranty, Returns, Exchange Or Credits Policies Do Not Cover These Forms Of Damage Due To Customer Misuse, Abuse, Or Product Alterations.Review Our Return, Exchange And Store Credit Policies Here.


Exchange Policy

Our exchange policy is very similar to our return policy and store credit policy which details the allows exchanges on products that are in new condition and are returned in the original packaging. "New Condition" means that the product has not been installed, fueled, started or ridden. All exchanges must be called in or emailed in advance. Please call 877-354-3733 for a Return Merchandise Authorization number (RMA) for shipping the product(s) back to us. Return shipping for an exchange and insurance charges are the responsibility of the customer. Any merchandise returned for an exchange without a RMA or any merchandise returned freight collect is subject to being refused.

  • Products damaged by neglect or abuse will not be covered by warranty.

  • Return shipping for an exchange and insurance charges are the responsibility of the customer.

  • The Shipping, Handling and Insurance Fees paid by buyer are NOT included in exchanges credit issued.

  • Please allow 1-2 week turnaround time for your exchange to be processed.

  • If your product arrives damaged or defective or is found to be defective within the first 5 days of normal use, an exchange will be given at the discretion of SkyPuppet.com.

  • All returns must be called in or emailed in advance and given a Return Authorization Number (RMA #).

  • The item has not been altered.

  • Return Authorization Number(RMA #) is required before any replacement claim will be accepted.

  • Missing accessories will result in a reduced exchange credit amount by the actual replacement cost of those items.

  • The item must be shipped back with care (please carefully pack the ITEM).

  • All returned merchandise for an exchange must be in its original carton or packaging.

  • All returned merchandise for an exchange is subject to a 20% restocking fee, this includes the processing fee.

  • Clearance items are FINAL SALE ITEMS, no exchanges allowed.

  • Due to the nature of some products we are unable to accept exchanges for them.

  • Nationwide Access, LLC. reserves the right, at its sole discretion, to change, modify, add or remove any portion of this policy in whole or in part, at any time.

Store Credit

Our store credit policy is very similar to our return policy and exchange policy which allows store credit on products that are in new condition and are returned in the original packaging. "New Condition" means that the product has not been installed, fueled, started or ridden. All exchanges must be called in or emailed in advance. Please call 877-354-3733 for a Return Merchandise Authorization number (RMA) for shipping the product(s) back to us. Return shipping for a store credit and insurance charges are the responsibility of the customer. Any merchandise returned for a store credit without a RMA # or any merchandise returned freight collect is subject to being refused.

  • All returned items will receive Store Credit Coupon that can be used for a future purchase.

  • You can use your Store Credit Code at checkout when placing your next order.

  • We will email you a personal Store Credit Coupon code in the amount of your Store Credit that can be used at anytime on any of our websites to order another item.

  • Store credit does not have to be used in full because our secure ecommerce system will keep track of your used and unused portion of your store credit.

  • Your store credit will be the amount of your item(s) less 20% restocking fee.

  • We do not refund Shipping, Handling or Insurance Fees to your store credit.

  • Products damaged by neglect or abuse will not be covered by warranty.

  • Return shipping for a store credit and insurance charges are the responsibility of the customer.

  • The Shipping, Handling and Insurance Fees paid by buyer are NOT included in store credit issued.

  • Please allow 1-2 week turnaround time for your store credit to be processed.

  • If your product arrives damaged or defective or is found to be defective within the first 5 days of normal use, a store credit will be given at the discretion of SkyPuppet.com.

  • All returns must be called in or emailed in advance and given a Return Authorization Number (RMA #).

  • The item has not been altered.

  • Return Authorization Number(RMA #) is required before any replacement claim will be accepted.

  • Missing accessories will result in a reduced store credit amount by the actual replacement cost of those items.

  • The item must be shipped back with care (please carefully pack the ITEM).

  • All returned merchandise for an exchange must be in its original carton or packaging.

  • All returned merchandise for an exchange is subject to a 20% restocking fee, this includes the processing fee.

  • Clearance items are FINAL SALE ITEMS, no exchanges allowed.

  • Due to the nature of some products we are unable to accept store exchanges for them.

  • Nationwide Access, LLC. reserves the right, at its sole discretion, to change, modify, add or remove any portion of this policy in whole or in part, at any time.

Questions or Concerns

Should you have other questions or concerns about these privacy policies or our security please contact us.

Where to send your returned item only after receiving and RMA#, all other shipments will be refused:

SkyPuppet.com/Attn: RMA (Insert Your RMA # Here)
15500 Erwin Street Suite 1065
Van Nuys, CA 91411

Telephone: 877-354-3733
Fax: 818-782-2226

Hours: Monday through Friday 9:30am-5:30pm PST
Email: info@skypuppet.com